FAQs Masthead

Frequently Asked Questions

Delivery costs vary depending on the total of your order.
Orders under £75 delivery is £5
Orders between £75-£100 delivery is reduced to £1.99
Orders over £100 delivery is free.

Delivery is next working day for orders placed before 12pm Monday to Friday.

Please note, delivery is added after any discounts are deducted. So if you apply a discount code and your basket value falls below the threshold, the relevant delivery charge is applied. These shipping charges apply to the UK Mainland only.

We are able to ship to Islands and Northern Ireland but other shipping costs and timescales apply. Please contact us for more details.

Shipping to Republic of Ireland – at the moment, we are unable to ship products containing meat to ROI. We can ship other products, please contact us for more information and options.

No – our lunches and meals are cooked sous vide which means they are pressure cooked and sealed in an airtight pack so they can simply be stored in the cupboard or kept in the delivery box. We do not use any artificial preservatives just incredibly clever packaging combined with a good old fashioned cooking method! The only exception to the rule is the Dark Chocolate Brownie that we suggest you pop in the freezer and defrost on the day you’d like to eat it.

Most of our food has a long shelf life of up to 1 year due our nifty packaging methods. Shorter shelf life items include the Pork Crunch and the Dark Chocolate Brownie. If you want to check the best before date of any items before purchasing just get in touch!

We dispatch all orders the same working day if placed before 12pm. For mainland UK deliveries you can expect your order to arrive the next working day (unless you’ve requested weekend delivery) with our courier DHL.

Working days are Monday to Friday (excluding bank and public holidays).

Yes! We’ll notify you when your order has been collected and DHL will automatically provide you with email updates so you can follow the journey of your parcel. In most cases you’ll also be provided with a 1 hour expected time slot on the day of delivery so you can plan to be in or re-arrange if needed. Provide us with a mobile number and you’ll get all the information sent straight to your phone.

You’ll get options to make your delivery as convenient as possible. Via your DHL text or email updates you’ll be able to ask the driver to leave the parcel somewhere safe, with a neighbour or even take it to a local DHL pickup shop of your choice for you to collect later.

Absolutely. Simply add your work address into the delivery options and we’ll send it as instructed. Add any details that might help the driver such as ‘leave at reception’.

As we use DPD as our courier we can arrange delivery to most UK and European locations. If you would like to find out about receiving an order and don’t live in the UK just get in touch and we’ll let you know if we can help and provide a quote for the delivery of your order.

Due to changes in regulations post Brexit, we are unable to ship meat based products to the Europe. We can ship non meat based products. Please get in touch if you would like to know your options and costs.

Due to FDA restrictions we cannot currently offer all of our products in the USA, however we have recently launched a selection of our amazing FattBars! If you would like to know more please do get in touch!

If you have limited internet access or are experiencing any other issues processing an order online then get in touch or call our team on 03333 111 041 so we can help.

Currently we only sell our products online, however we hope our snack bar range will be available to buy in some shops across the UK later this year.

No! Although all our food is low in carbs and sugar certain products can be used within other diets such as low calorie, or enjoyed simply as part of a healthy lifestyle.

Of course, we’re all low carbers so happy to offer advice so you can choose the right products for you. A low carb or keto diet can be tricky at the start so let us know if you need some help by getting in touch!

All of our food is natural and low in carbs and sugar, so ideal for diabetics. However, please do always check the nutritional information of the food before purchasing to ensure they are fine for you to consume – especially if you are following any sort of restricted diet.

Sorry we do not. All of our ready made Low Carb Packs are focused on carb count only, however our food can be used to help you build your own plan and can come in useful if you are short on time or don’t like to cook. If you would like an easy to view breakdown of the nutritional value of all our food items please just get in touch!